Delivery Policy

Delivery Date & Time:
Kindly ensure a delivery date & time was selected, in case it is missing we will deliver with the first available date. When selecting delivery date please ensure the below is respected, otherwise we will have to split your deliveries according to product availability, extra delivery charge might apply depending on order value.

Same Day Delivery: Only Available in Dubai
Same Day delivery is available to products with the same day delivery icon.
Orders need be placed before 12PM Dubai Time. 
Any order placed after 12PM Dubai Time will be automatically rescheduled for the following day.

Next Day Delivery: A the UAE,
Next Day delivery is available to all products except the ones with a pre-order icon.
Orders need be placed before 3PM Dubai Time. Any order placed after 3PM Dubai Time will be automatically rescheduled for the following day.

Products marked for Pre-Order such as seafood, fruits & vegetables.
These Products require to be pre-ordered, and have a longer lead-time.
Pre-Ordering pattern is as follows: 
Sunday order for Thursday delivery
Wednesday order for Sunday delivery
Cut-off time is 3PM on the day of ordering.
Delivery Partners:
We deliver across the UAE using a 3rd party delivery company.
While we maintain a permanent communication with these entities, we are not responsible for any delays or additional communication from their driver. While we request no to bother our clients too many times, this remains out of our control.

Delivery Packaging:
We understand that the use of styrofoam boxes is not ECO-Friendly, at this point in time, this is the only economical solution we found to guarantee the Freshness and the Quality of the products you purchased. It is important for us to maintain the Cold Chain.
We appreciate if you can return the box with the delivery driver. 

Delivery Charges:
AED 39 delivery charge < AED500
Free Delivery > AED 500

Failed Delivery Policies

  • Redelivery fee: This is a fee charged for a second or subsequent delivery attempt. Amount may vary from AED 35 to AED 100 depending on location
  • Return to sender fee: This fee is charged when a package is returned to the sender due to an unsuccessful delivery attempt. Amount AED 35
  • Rescheduling fee: This fee is charged if a customer requests a delivery to be rescheduled after an unsuccessful delivery attempt.  Amount may vary from AED 35 to AED 100 depending on location

We may waive these charges under certain circumstances, such as if the delivery failure was due to an error on the company's part.

Delivery / Shipment Policy 
Les Gastronomes will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.